Professional Service
The Group is
ideally placed to offer appliance manufacturers a complete
service on all their customer returns. We have extensive
storage and product handling facilities at our Bedfordshire
headquarters, as well as in Poland including engineer
test facilities.
Our extensive distribution and
purchase network allows us to be responsive to collection
requests on your behalf and therefore providing levels of
service that many manufacturers could not match ‘in
house’.
We are experienced at providing
full turnkey solutions that allow you to reduce your own costs
and introduce a level of predictable cost forecasting for the
whole returns scenario. Our range of services
includes:
Full inventory
and MIS reporting
- Help Desk
- ProductProduct
condition reports
- Bankruptcy Stock
Managament and Appraisal
- Random product
testing
- Multiple site
collections
- Removal of serial
numbers/tracking tags
- De-branding
- Repackaging for onward
sale
- Remarketing
- OEM/ODM
- Marketing
- Market Research
- Product Sourcing
- Transit Warehouse Facilities
in Europe
The Group has a vast network
of overseas export customers, UK based clients, where we can
remarket the product with minimal impact on your existing
retail business.
We are currently working with several
manufacturers very successfully as their channel for
returns.
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We
can assist with the selection of products dependant on your
requirements for condition, price and brand. As
a
Group we have earned the respect of our suppliers
and buyers who are willing to accommodate our requests and
treat every one of our requests with a high degree of
urgency.
We stand on our reputation and by
our motto, " where quality comes first", whether this be in stock or
service. |
NOT JUST A
FORMALITY
End of
Line/Clearance
When products go out of
production, manufacturers often have excess stocks that are
sold to make way for new lines. These products will normally
have a minimum of 12 months warranty and be brand new and
packaged.
Manufacturer
Graded
This Product carries a
manufacturers 12 month warranty. Products may have cosmetic
marks or damaged packaging. The items will be fully working
and will be well packaged to ensure safe delivery. The most
common reasons our products are classed as graded are because
of the following:
• Cancelled Order
• Packaging
Damage
• Refused Delivery
• Slight Cosmetic Mark/Damage
to the item
• Unwanted Item
• Ex-Display
All items
are fully checked by the manufacturer prior to
delivery
Graded/Reworked
This
product carries a 6 month warranty. As a graded product it may
have cosmetic marks or show signs of previous use. It is a
guarantee against electrical breakdown for a period of 6
months from date of receipt. They are sold with a return to
base warranty. These products are not sold as new and may have
cosmetic marks or damaged boxes. We feel these products offer
excellent value for money, hence the difference in price from
new. We are unable to give specific information on cosmetic
marks for each individual item |
Customer Returns
These
products have been returned by customers and are then re-sold
as ‘returns’.
The reason for return could be one of the
following:
• Incorrect item delivered
• Packaging
damaged
• Item has cosmetic damage
• Item
faulty
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