FAQ
This section is decicated to FAQ - should you not
be able to find the answer to your question in here then
please mail your question to stockassetmanagement@mail.com
- we try and reply to all emails within 24 hours.
Q. Is all the stock
offered by you at the one location?
A. No -
we have our own storage facilities in the UK and Poland.
We have access to other storage facilities, these may be
at
the manufacturers
premises, our suppliers premises, customs in bond, transit
warehouses. What is importnt is that all stock
offered is under our
direct control.
Q. Do you sell inclusive of transport
charges?
A. As a rule we sell everything EXW
Incoterms 2000 where the cost of transport is at the buyers
account - we do from time to
time put out offers where transport support is
offered. The level of support is highlighted in each
offer.
Q. Will you assist in arranging
transport?
A. We try not to get involved in
making transport arrangements, we do however recommend a
transport company who we
use
and feel are both
professional as well as offer a fair price for their
service. We do not accept any responsibility or
liability for
business you may
transact with this company should you accept our
recommendation. A link to this company is available
on
our home page in the
useful links section.
Q. Is everything
you sell covered by a guarantee?
A. No
- we would draw your attention to our Terms & Conditions
where this is explained in full. • read more
Q. What are Customer
Returns?
A. Please visit out Terms &
Conditions where this is explained in
full. • read more
Q.
What are the grades for and what do they
mean?
A. Please visit out Terms &
Conditions where this is explained in
full. • read more
Q.
What form of payment do you acept?
A. Please
visit out Terms & Conditions where this is explained in
full. • read more
Q. Will you accept payment
at time of receipt of goods?
A. No - we have
in the past accommodated buyers in this format only to find
that they did not have funds at time of
delivery.
Q. Would you consider taking a
deposit and the balance on receipt of
goods?
A. Only if the deposit was 75% of the
invoice value and was non refundable.
Q.
Why is it you require pre payment for
everything?
A. Pre Payment is the condition
forced upon us by our suppliers and we pass these same
conditions on to our buyers. In
certian
instances where we hold
stock for a supplier at our facility/facilities, we do so
under a contractual arrangment that we protect
that suppliers interest and
in so doing we will only part with his stock once pre payment
has been received.
Q. Do you have a
returns policy?
A. Yes, we will accept
returns where the cargo received by the buyer is not in
keeping with our offer. Please visit our Terms &
Conditions
where this is
explained in full. • read more
Q. What currency do you accept
payment in?
A. Payment is to be made in the
currency that is requested on our
invoice.
Q. Can stock be viewed prior to
purchase?
A. Yes - prior arrangement has to
be made and is subject to that stock's availability at that
moment in time.
Q. Do you sell
retail?
A. No - we are not a retailer,
we sell only in volume by the truck or container
load.
Q. What are the limited time
offers?
A. These are offers where we have
been given first refusual by a supplier but within a
given time span - if the offer is not sold
and paid for within this
time span then the supplier reserves the right to sell
elsewhere. In order to protect our buyer and
ourselves we withdraw the
offer if not sold within the prescribed
period.
Q. Do you have agents or brokers
offering your products for sale?
A. Yes - as
a business we look to giving our offers as much exposure as
possible and will market through agents, distributors,
brokers.
Q.
Do you have a joint venture agreement?
A.
Yes - for more information email admin at stockassetmanagement@mail.com
Q.
Do you export anywhere?
A. Yes - we export
to a global market.
Q. What if I want to
come to your offices and make the purchase
there?
A. This is not an issue and we
accommodate this, however, we will not load until our invoice
has been paid in full. |
